Answers to your questions about VIDAL Hoptimal

VIDAL Hoptimal (labe)

Frequently asked questions about VIDAL Hoptimal

Find here the most frequently asked questions about the integrated VIDAL Expert solution for private health professionals.

Go to the VIDAL Hoptimal product page

  • General
    • How to get free training for VIDAL Hoptimal?

      In order to train you on the use of VIDAL Hoptimal, we provide you with training sheets.
      If you wish to have these supports or to benefit from free training on the use of VIDAL Hoptimal on site or remotely, please contact us: vidalhoptimal@vidal.fr

  • Technical
    • How to get free training for VIDAL Hoptimal?

      In order to train you on the use of VIDAL Hoptimal, we provide you with training sheets.
      If you wish to have these supports or to benefit from free training on the use of VIDAL Hoptimal on site or remotely, please contact us: vidalhoptimal@vidal.fr

    • How to contact technical support?

      Any customer subscribed to VIDAL Hoptimal benefits from dedicated technical support.
      Phone: 08 26 96 78 67
      Email: service.clients@vidal.fr

  • Purchase
    • What is the price of VIDAL Hoptimal?

      Our sales representatives are at your disposal for any additional information or quotes. Depending on your region, contact the sales representative dedicated to you: View the sales representative map.

    • How to contact a sales representative?

      Our sales representatives are at your disposal for any additional information or quotes. Depending on your region, contact the sales representative dedicated to you: View the sales representative map.

  • Configuration and installation
    • How to install VIDAL Hoptimal in your establishment? How to activate the hoptimal license?

      In order to activate VIDAL Hoptimal for the first time, you do not need to download a license. The administrator of your institution will receive an activation link which contains all the information necessary to activate the solution. So just click on this link and follow the steps.

    • How to update the VIDAL Hoptimal license during a renewal?

      You do not need to download the license file to update it. The renewal of your access rights to the application is done automatically according to the duration of the contract.

    • How to renew my VIDAL Hoptimal subscription?

      The duration of the contract depends on the nature of your structure:

      • Public establishments: The Contract is concluded for the maximum period indicated on the estimate. It cannot be tacitly renewed.
      • Private establishments: The Contract is concluded for a period of twelve months. At the end of this initial period, the contract will be tacitly renewed from year to year.
    • How to automatically connect to VIDAL Hoptimal without entering identifiers?

      Your IT department has the login details for HOPTIMAL within your structure. However, depending on the settings made by your IT department, the connection can be made automatically without identifiers. This option can be implemented easily. The administrator of the application just has to enter the establishment’s IP address, or else he will have to give you the connection token he has.

  • Functional
    • How to import the therapeutic booklet?

      You can import the therapeutic booklet from a list of UCDs by respecting the format indicated in the example file: XXX (CSV file encoded in UTF-8, be careful to respect the name of the columns.)

    • How to create a VIDAL Hoptimal connection shortcut?

      We provide you with a procedure for creating a connection shortcut and saving as a favorite: XXX link.

    • Where can you find functional files on VIDAL Hoptimal?

      In order to guide you in the use of VIDAL Hoptimal, we provide you with practical sheets on the different functionalities of the product: XXX
      If these sheets do not answer your questions, send us an email with your contact details at service.clients@vidal.fr and we will contact you as soon as possible.