Answers to your questions about VIDAL Mobile

VIDAL Mobile (label)

Frequently asked questions about VIDAL Mobile

Retrouvez ici les questions les plus fréquemment posées sur la solution intégrée VIDAL Expert destinée aux professionnels de santé libéraux.

Go to the VIDAL Mobile product page

  • General
    • Who is VIDAL Mobile for?

      The use of VIDAL Mobile is intended for Healthcare Professionals and students. The use of VIDAL Mobile does not exempt the healthcare professional from checking the information available with the authorities or any other official sources. VIDAL Mobile does not replace the decision of the prescriber, the sole judge of the therapies to be considered.

    • Comment contacter le service technique pour VIDAL Mobile ?

      Contactez directement notre Service Clients par e-mail ou par téléphone au 09 77 40 18 18 (n° CRISTAL - prix d’un appel local). N’hésitez pas à joindre votre email de connexion, la version de votre OS et de l’application en complément d’information si nécessaire.

  • Download and installation
    • Can I download VIDAL Mobile from abroad?

      VIDAL Mobile is marketed in all countries authorized by Apple Store and Google Play Store. Note: several Android users have reported to us that VIDAL Mobile is not accessible in the French overseas departments and territories, which is beyond our control. Some parts of the French overseas departments and territories are not integrated into Google billing and therefore paid applications or with in-app purchases are not available from the Play Store. If necessary, our Customer Service is at your disposal by telephone on 09 77 40 18 18 (CRISTAL number - price of a local call) or by email.

    • Can I use VIDAL Mobile without an Internet connection?

      An Internet connection is strictly necessary during the first launch and for updating the data. VIDAL Mobile can then be used at any time with or without an Internet connection. In the event of a bad connection, you can force offline consultation via an option available from the VIDAL Mobile application: Menu > Settings > Update > Force offline consultation . This option can be changed at any time.

    • How do I update my VIDAL Mobile application?

      Go to Google Play or the Apple App Store to get the latest version of the VIDAL Mobile app. If your updates are not configured automatically, you can manually enable them.
      From Google Play Store, tap Menu > My apps and select VIDAL Mobile, tap More.
      From the Apple Store, select your profile icon and scroll down to view pending updates and release notes. Touch the Update option.

  • Portability and compatibility
    • I am up to date with my VIDAL Expert subscription but I have a data expiration message?

      VIDAL Expert automatically alerts you that monthly updates are available and invites you to perform them directly online.

      If, despite everything, you continue to have a message telling you that your data is out of date, it is necessary to perform an update from this link ce lien.

    • Can I use VIDAL Mobile without an Internet connection?

      An Internet connection is strictly necessary during the first launch and for updating the data. VIDAL Mobile can then be used at any time with or without an Internet connection. In the event of a bad connection, you can force offline consultation via an option available from the VIDAL Mobile application: Menu > Settings > Update > Force offline consultation . This option can be changed at any time.

    • What are the Android specifics of the VIDAL Mobile application?

      Go to Google Play or the Apple App Store to get the latest version of the VIDAL Mobile app. If your updates are not configured automatically, you can manually enable them.
      From Google Play Store, tap Menu > My apps and select VIDAL Mobile, tap More.
      From the Apple Store, select your profile icon and scroll down to view pending updates and release notes. Touch the Update option.

    • I have subscribed to VIDAL Mobile but I cannot view the monographs

      If your subscriptions are not resumed, a “Restore purchases” option is available from the Subscription screen accessible from Menu > Settings > Subscription .
      In case of failure, you can also contact us by email or by phone on 09 77 40 18 18 (CRISTAL number - price of a local call)

    • My VIDAL Mobile application closes on its own

      You can contact our Customer Service by phone on 09 77 40 18 18 (CRISTAL number - price of a local call) or by e-mail indicating your connection email, the version of your OS and the application and the kinematics to reproduce the problem.

    • I am having difficulties with the VIDAL Mobile application, who can I contact?

      You can contact our Customer Service by phone on 09 77 40 18 18 (CRISTAL number - price of a local call) or by email indicating your login email, the version of your OS and the application, mentioning in detail the difficulties encountered.

  • Subscription
    • Is VIDAL Mobile charged?

      Subscription features

      Monographs (paid subscription - € 29.99 for 12 months)

      • Consultation of monographs on more than 15,000 health products (11,000 drugs and 4000 parapharmacy products). Whatever the date of your subscription, you benefit from 12 months of access to the VIDAL database, and to monthly updates.

      VIDAL Recos (paid subscription - 19.99 € for 12 months)

      • Consultation of 185 validated therapeutic strategies supported by recommendation grades, and 260 commented decision trees. Whatever the date of your subscription, you benefit from 12 months of access to the VIDAL database, and to monthly updates.

      Free features

      • The drug interactions module
      • The drug official and medical news available every week (VIDAL News)
      • Recom of the month (summary of therapeutic recommendations for a given pathology)
      • The Reco Vaccinations, including official recommendations
      • Information about oral contraception
      • The indicative list of French pharmaceutical specialties containing doping products
      • Drug and driving information
      • The lexicon of rare diseases for which there are specific drugs
      • The addresses of the regional pharmacovigilance centers
    • How do I renew my VIDAL Mobile subscription?

      The subscription is tacitly renewed unless this option is deactivated at least 24 hours before the end of the current period. No termination is possible during the current active period. The subscription and its renewal can be managed from your account in the App Store or Google Play.

    • Can I use my VIDAL HOPTIMAL subscription for VIDAL Mobile?

      VIDAL HOPTIMAL subscribers can benefit from VIDAL Mobile free of charge. In order to activate your account on VIDAL Mobile, enter your login details (email and password) associated with your VIDAL account. VIDAL Mobile is a complementary product to VIDAL HOPTIMAL allowing the doctor to consult information on medicines at any time, to carry out research with or without connection.

    • Can I use my VIDAL Expert subscription for VIDAL Mobile?

      VIDAL Expert subscribers can benefit from VIDAL Mobile free of charge. In order to activate your account on VIDAL Mobile, enter your login details (email and password) associated with your VIDAL account. VIDAL Mobile is a complementary product to VIDAL Expert allowing the doctor to consult at any time information on medicines, to carry out research during his travels and home visits with or without connection.

    • How do I get the invoice for my in-app purchase (VIDAL monographs or VIDAL Recos)?

      A confirmation email has been sent to you following your purchase on the Apple Store or Google Play Store. This email, sent to the account that made the purchase, has invoice value. Only Apple Store or Google play are authorized to produce an invoice as the seller of the VIDAL product and the receiver of your payment.

      IOS specificities: to go further on your purchase history
      Help

      Android specifics: to go further on your purchase history
      Help

    • How do I terminate, interrupt or modify my VIDAL Mobile subscription on the Apple Store?

      Log in with your Apple Store credentials (which were used to purchase your subscription in VIDAL Mobile).
      Open the Settings app, tap your name, and select Subscriptions.
      Touch the VIDAL Mobile subscription and choose Cancel subscription.
      This action does not cancel your subscription but deactivates its automatic renewal.
      For more information

    • How do I terminate, interrupt or modify my VIDAL Mobile subscription on Google Play?

      Log in with your Google Play credentials (which you used to purchase your subscription in VIDAL Mobile). In the left menu, click on the “Subscription” tab. In the “VIDAL subscription (VIDAL Mobile)” frame, click on the “Cancel subscription” button below the price.
      This action does not cancel your current subscription but deactivates its automatic renewal.
      For more information

  • Content
    • What does VIDAL Mobile contain?

      VIDAL Mobile are many contents and services associated with:

      • VIDAL monographs
        • An information sheet for more than 11,000 drugs and 4,000 parapharmacy products
        • Content consistent with official information and public standards
        • Search by trade name, substance, indication, laboratory
        • History and favorites
      • The VIDAL Recos
        • 185 validated therapeutic strategies supported by recommendation grades
        • 260 commented decision trees
        • Written by more than 90 experts under the supervision of Charles Caulin, professor emeritus of therapeutics
        • Valuable in the context of CME and EPP, this book is intended for all health professionals.
      • Drug interactions:
        • Adding specialties in a virtual prescription: search by trade name or substance
        • Analysis of drug interactions of virtual prescription
        • Search for therapeutic alternatives in case of interaction
      • But also :
        • a VIDAL news feed: daily drug news
        • Recipe of the month: a free access recommendation every month
        • The indicative list of French pharmaceutical specialties containing doping products
        • The lexicon of rare diseases for which there are specific drugs
        • The Reco Vaccinations, including the official recommendations
    • Why use VIDAL mobile?

      VIDAL Mobile (available on iOS and Android), is a drug information portal for healthcare professionals.
      Are you looking for information on the drug, in daily practice or while traveling? Welcome to VIDAL Mobile, drug information portal for the nomadic practitioner and the student.

      Two in-app purchases to download: VIDAL Monographs and VIDAL Recos subject to a 12-month paid subscription and giving access to monthly updates.